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Role: Product Support Engineer

Job Location: Pune, Bangalore, Hyderabad

Salary/Remuneration: INR 3.25 LPA (10% variable inclusive)

Eligibility Criteria: Year of Graduation: 2019/2020/2021, No standing backlogs, Minimum 60% overall education

Shift Timing: Night Shift only

Service Agreement

  • 24 months bond agreement to be signed

  • INR 1.0 LPA bond penalty, in case the candidate leaves before two years of association


  • Graduate| B.E/B.Tech -CS/IT/E&TC & ECE Branches

  • MCA

  • MSc IT/Computers

Key Responsibilities

  • Issue Solving – Troubleshooting and providing technical resolution on issues reported by customers through tickets, chat, or expert mode, for enterprise product suites like SAP Analytics, Business Intelligence, etc.

  • Knowledge Transfer – Continuous technical upskilling for self and the peers, documentation of accrued knowledge

  • Develop Internal Talent Pool for ICTS with multiple skills - Windows, Linux network, backup, storage, database Virtualization & cloud

  • The Associate Software Engineer will contribute to a wide variety of projects as our business needs evolve.

  • The work includes IT Enterprise Support & Services Spanning across Infrastructure, System Integration, Administration, Cloud, and Managing Data Center devices.


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